Google Voice Targets Unified Communication Consumer Segment
With the announcement of Google Voice, Google has created a consumer targeted unified communication (UC) system. UC allows an individual to send or receive a message on one medium and review it on another. For example, UC allows you to read voice messages in an email inbox. UC has been getting a lot of attention from business over the past few years but the consumer segment seems to have been largely ignored. Google Voice will include features such as voicemail transcriptions and free long distance calling within the US for American users. With no special hardware to buy this will be an attractive option for customers who have avoided VOIP products in the past.
For more information check out “Google’s Free Phone Manager Could Threaten a Variety of Services” NY Times
Tags: Google, Unified Communications