I want to share a great website with you. TED (which stands for Technology, Entertainment, Design) hosts a collection of free lectures from some of the world’s most interesting thinkers. Each lecturer is challenged to give the ‘best talk of their lives’ within an 18 minute time frame.
Tags: Interesting Websites
If you haven’t heard of Service Cloud yet I’m sure you’ll interested. Service Cloud is a Salesforce.com product which allows company to capture information about their company in the cloud (internet). Recently Salesforce added the ability to monitor Twitter activity using Service Cloud. Basically, conversation that takes place between people on social networks can be tracked using this tool. If a company were to release a new product they could monitor in real-time the conversation about that product that’s taking place on social networks. In essence, it turns the internet into one huge real-time focus group.
Links:
Take the tour of Service Cloud
Tags: Innovation, Salesforce.com, Twitter
With the announcement of Google Voice, Google has created a consumer targeted unified communication (UC) system. UC allows an individual to send or receive a message on one medium and review it on another. For example, UC allows you to read voice messages in an email inbox. UC has been getting a lot of attention from business over the past few years but the consumer segment seems to have been largely ignored. Google Voice will include features such as voicemail transcriptions and free long distance calling within the US for American users. With no special hardware to buy this will be an attractive option for customers who have avoided VOIP products in the past.
For more information check out “Google’s Free Phone Manager Could Threaten a Variety of Services” NY Times
Tags: Google, Unified Communications
With Twitter catching on with the mainstream these days it’s really interesting to see the ways people and organizations try to leverage the micro-blogging tool. I read an interesting article about the ways in which news reporters are using Twitter to find story tips. Because Twitter is able to aggregate news so quickly, I believe that in the near future reporters not using the tool may find themselves left behind.
Tags: Twitter